Find the issues and solve them together.Many companies are considering using IT for their business. However they can't find the solution on how to do it. One of reasons are that it is too complicated to understand a lot of technical terms for ordinary people.
We think that the engineers should be "translator for people and computers" to solve the above issues. Our mission is to clarify the issues and the reasons they exist, and considering both the needs and constraints, explaining the solution with an understandable wording.
Our consulting service's aim is to solve the issues by making it less complex for customers to adopt a new system, make process improvement and technology support.
Case 1Stopping all of the outsourcing work, accumulating knowledge in the company, achieving their purpose to carry out a business tailored to fit the needs of their customers.Plan
It is hard to manage projects that blindly obeys partners. Internal knowledge about the systems is not known to the company's staff, dependency to partners is too high to be free to really do what the company wants.
We are in charge of the project management and the improvement of the system development process. The company was successful in accumulating the knowledge of the system's development without breaking the relationship with the vendors.
Case 2Holding a workshop about technical wordings and technology, increased the basic skill of customer.Plan
It was hard to build mutual recognition with each vendor smoothly due to misunderstandings. And we had to pay additional expenses to the vendors.
Hearing the requirements from the CEO of the prime vendor and going onsite, We also joined the meeting of the steering committee as observers and summarized the opinions to improve the project. Consequently we made sure to be on the same page and customer's IT skills were enhanced by understanding how to check documents properly.